While processing photos from a recent shoot, Photoshop CS3 threw up a message that said my product was invalid and no longer useable. I stared at the screen for a few minutes, looking for a deactivate and resintall option (which I’ve had to do before), but nothing happened. All I got was the message that said I couldn’t use the product anymore, so I ran a reinstall.
The reinstall failed. The shared components were installed, but the program files didn’t. So I did an uninstall of Photoshop and tried again, and got the same result – shared components fine. Program failed to install.
I did another uninstall, found and ran a registry cleaner, and tried yet again. And again the install failed. To top all of this off, there was no indication of what the failure was – no way of finding out where the problem lay – no “troubleshooting”.
(I know some of you are saying, “Well you have to deactivate Photoshop before you can uninstall it.” You deactivate Adobe products inside the program. I couldn’t even open Photoshop to deactivate it.)
So I repeated the uninstall and registry clean (which found, to my amazement, registry entries for Photoshop), and, for giggles and grins, downloaded the trial version of Photoshop CS4 with the hope that I would just have to come up with the $200 to upgrade instead of being Photoshop-less.
Same result as with CS3. This time, however, I received a failure message. The install was kicking back an Error 1603. That, at least, gave me something to go on.
I did the research and found out that Error 1603 is a result of (according to the Adobe Knowledgebase), get this… Ready for it? Error 1603 occurs because Google Desktop can interfere with the installation! For the life of me I don’t know how Google Desktop can interfere with the installation of anything except maybe privacy! To make the situation more maddening, Adobe says to uninstall Google Desktop and reinstall Photoshop CS-whatever.
I don’t have Google Desktop installed on the machine I do my photo editing on. Error 1603 was caused, according to Adobe, by a program I don’t even have.
This morning, I’m frustrated. I am not crippled, however. I have two computers. One is my “business” computer where I run my email, contacts, documents, etc. The other is my “darkroom” computer where I do my photo editing and printing. The former is running Windows XP with 4gb of RAM, and has been a faithful workhorse for quite some time. The latter was pre-installed with Vista – upgraded to 7 – 8gb of RAM, awesome video card, calibrated monitor, quad core processing, blah blah blah – everything I need to effectively and quickly run a digital darkroom.
Photoshop CS3 installed and runs just fine on the “business” computer – the one not optimized for photography work. Yeah, I tried the install on that machine, and it works great. But that is like saying, “My car broke down, but I can still ride my bike.” I can get back to editing my photos from the last shoot, but I don’t want to make my business machine my darkroom machine. That’s not what it was built for, and if I do end up having to go that route, I have a mac-daddy tricked out PC that is only good for running Dead Space and Crysis.
Call Adobe support? They want my credit card number first before they will assist me. It seems this issue isn’t covered by regular support.